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Terms & Conditions

Thank you for choosing our Atelier Charisma. Please carefully read and understand the following Terms and Conditions before making a purchase.

All products that are sold on are officialy sold by Atelier Charisma. Atelier Charisma is a registered business based in Heemskerk, the Netherlands. Atelier Charisma is registered with the Chamber of Commerce under number 77833244 and has VAT identification number NL003245221B75.

Acceptance of Terms

By accessing and using our website or purchasing any of our products, you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not proceed with any purchase or use of our website.

Product Information

A. We strive to provide accurate and up-to-date information regarding our products, including descriptions, images, and pricing. However, we do not warrant that such information is completely error-free or updated. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

B. All products are subject to availability. In the event that a product is unavailable after you have placed an order, we will notify you and provide alternative options or offer a refund at our discretion.

Pricing and Payment

A. All prices on our website are displayed in the currency stated and are subject to applicable taxes and shipping fees, which will be added to the final price during the checkout process.

B. We reserve the right to change prices at any time without prior notice, but such changes will not affect any orders already placed.

c. Payment shall be made in full at the time of purchase through the available payment methods on our website. We accept major credit cards and any other payment methods specified on our website.

Shipping and Delivery

A. We offer shipping services to various locations as specified on our website. Shipping fees and estimated delivery times will be provided during the checkout process and are subject to change based on location and availability.

B. We strive to process and ship all orders promptly. However, we do not guarantee specific delivery dates, as they may vary depending on factors beyond our control, such as shipping carriers or customs authorities.

C. The risk of loss or damage to the products shall pass to you upon delivery. Please inspect the package upon delivery and promptly notify us of any visible damage or discrepancies.

Returns and Refunds

A. We are committed to your satisfaction with our products. If you are not completely satisfied with your purchase, you may return the product within 14 days of receipt for a refund, provided that the product is unused, in its original packaging, and accompanied by proof of purchase.

B. Please note that due to the nature of our products, we cannot accept returns that do not meet the requirements stated in section A.

Allergens and Liability

It is very important to realize that allergic reactions to certain ingredients cannot be completely ruled out. We would advise all customers to test our products carefully before applying them liberally. Although we work with great care and dedication to maintain the highest quality standards, we accept no liability for possible allergic reactions or incompatibilities that occur after the application of a creation purchased on our official website.