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Refund policy

Our "Risk-Free" Promise At Atelier Charisma, we want you to experience our creations with complete confidence. That is why every full-size bottle order includes a complimentary Scent Card / Sample of the same fragrance.

We invite you to use this sample to test the fragrance on your skin before opening the full-size box. If the scent isn't the perfect match, you can return the unopened full-size bottle for a refund.

Return Conditions We accept returns within 14 days of receipt, provided the following conditions are met:

  • The full-size product must be unopened, with the original cellophane sealing intact and undamaged.

  • The product must be returned in its original packaging.

  • Due to hygiene regulations and the nature of our products, we cannot accept returns for items where the seal has been broken or removed.

How to initiate a return

  1. Ensure your item is unopened and in its original condition.

  2. Contact us via our contact form or email [Insert Email] within 14 days of receiving your order.

  3. We will provide you with the return instructions and shipping address.

Return Shipping Costs Unless the item is defective or damaged upon arrival, return shipping costs are the responsibility of the customer. The cost depends on the courier you choose and the country you are shipping from. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items If your order arrived damaged or defective, we will make it right immediately. Please contact us within 48 hours of delivery with:

  1. A description of the issue.

  2. Photos of the damaged product and packaging. We will assess the issue and provide a replacement or refund as quickly as possible.

Late Returns (After 14 Days) Please ensure your return is initiated within the 14-day window. In the unlikely event that you wish to return an item outside of this period, please contact our customer service. While we cannot guarantee a refund after this period, we may offer a store credit voucher on a case-by-case basis.