Terms and Conditions of Sale

These terms apply to every order on ateliercharisma.com. The main promise: you have 14 days after receiving your order to tell us you are not happy, and you get the price of your products back.

1. Who we are and when these terms apply

Atelier Charisma is a Dutch perfume brand, registered in Heemskerk, the Netherlands. Chamber of Commerce (KvK) number 77833244, VAT number NL003245221B75. Contact: info@ateliercharisma.com, Singelweide 166, 1967HD, Heemskerk, Noord-Holland, the Netherlands.

Sections 1 to 6 and 8 apply to consumers, meaning people who buy for personal use and not for a business. Section 7 applies only to business customers, such as retailers. By placing an order you accept these terms. We confirm each order by email, and the agreement exists from that confirmation.

2. Ordering, prices and payment

Prices. Prices are shown in euros and include VAT. Shipping costs are shown at checkout before you pay. The price shown at checkout is the price you pay. A price change never affects an order you already placed.

Obvious errors. If a price or description is clearly wrong, for example a missing digit, we may correct it before we confirm your order. You can then decide whether you still want it.

Payment. You pay in full when you order, with one of the payment methods offered at checkout.

Availability. If a product is out of stock after you ordered, we tell you right away. You can choose an alternative or a full refund, which we pay within 14 days.

3. Shipping and delivery

Dispatch. Orders placed before 22:00 [CET] on a working day [Monday to Friday] are shipped the same day. Orders placed later, or on a non-working day, are shipped the next working day. This is dispatch, not delivery: we do not offer same-day delivery.

Delivery to a collection point. Perfume is a flammable liquid, so it cannot go through your letterbox. We deliver to a collection point that you choose at checkout.

Delivery time and costs. Shipping costs and the expected delivery time are shown at checkout, before you pay. Delivery times are estimates and depend on the carrier and your location. Unless we agree otherwise, we deliver within 30 days of your order. If we cannot, you can cancel and we refund you within 14 days.

Countries. We ship to almost every country in Europe [for questions regarding shipping locations, please make sure to contact us at info@ateliercharisma.com, . Prices and shipping costs are shown in the currency of your country.

Risk. Responsibility for the parcel passes to you when you, or a person you appointed other than the carrier, take possession of it. Please check the parcel when you collect it and tell us about visible damage as soon as possible. This does not limit your legal rights.

4. 14-day money-back guarantee

If you are not happy with your order, you can get your money back. You do not need to give a reason, and it does not matter whether you opened the bottle.

Who and what. The guarantee applies to every consumer order on ateliercharisma.com, in every country we ship to. It covers all products, including bundles.

How long. You have 14 days, counted from the day you receive your order. If your order arrives in several parcels, the 14 days start when you receive the last one.

How to use it. Email [info@ateliercharisma.com], and state clearly that you want your money back. Include your order number. Sending the message within the 14 days is enough.

What you get back. The full price you paid for the products. Shipping costs are not refunded: you pay the shipping when you order, and you pay for sending anything back. We refund within 14 days after we receive back the product, to the same payment method you used, at no charge to you.

One exception, because the law requires it. If you send back a sealed, unopened bottle within the 14 days, your statutory right of withdrawal applies. In that case we also refund the standard shipping costs you paid when you ordered. You still pay the return shipping.

Do I have to send the bottle back? Yes, please send it back within 14 days after your message, at your own cost. We wait with the refund until we have received the parcel or you have shown proof of sending.

Exchange or store credit is your choice, never our replacement for a refund. If you would rather swap for another scent or receive store credit, tell us and we will arrange it. Unless you ask for that, you always get your money back in money.

Your statutory rights stay as they are. This guarantee comes on top of your legal right of withdrawal for distance purchases and your rights if a product is damaged, defective or not what we described. For a damaged, defective or wrong product we replace it or refund you, and we pay the return costs.

5. The Olfactory Library

The Olfactory Library is free. You receive the three Atelier Charisma scents on specially made paper, so you can smell them at home before you decide. You do not have to order anything afterwards.

If you order a bottle after receiving the Library, you get €10 credit on that order. The credit is applied, by using the code we sent you in the email after ordering The Olfactory Library, and can be used once.

We use your address only to send the Library and handle your order. We send marketing emails only if you gave consent. See our privacy policy via the link: https://www.ateliercharisma.com/policies/privacy-policy.

6. Product information and safe use

Our perfumes are Extrait de Parfum, with at least 30% perfume. A bottle is 10 ml, which is the full bottle and not a sample. One spray a day is enough, and a bottle gives roughly 100 to 120 sprays.

How long a scent lasts depends on your skin, the weather and how much you apply. Our statements on longevity describe typical use and are not a guarantee for every person.

Perfume is flammable. Keep it away from heat, flames and children, and avoid contact with eyes. The full ingredient list is on the packaging and on each product page. Check it before use if you know you react to certain ingredients.

We work to keep product information accurate and correct mistakes when we find them.

7. Business customers and retailers

This section applies only to customers who buy for their business. Consumers are not affected by it.

Retention of title. We remain the owner of delivered products until the invoice, including shipping costs and taxes, is paid in full.

Consignment. We supply on consignment only if we agreed that in writing. In that case we remain the owner until the product is sold to the end customer and paid for.

Non-payment. If you do not pay on time, we may, after a written notice, take back the products that are not yet paid for. You allow us to enter the place where they are stored for that purpose. Tell us right away if you cannot pay.

Insolvency. If you become bankrupt or start an insolvency procedure, we may reclaim unpaid products as far as the law allows. Keep them identifiable and separate from other stock.

8. Complaints, liability and governing law

Complaints. Write to info@ateliercharisma. We reply within 14 days.

Liability. Nothing in these terms limits your statutory consumer rights or our liability for intent or gross negligence.

Governing law. Dutch law applies. If you live in another country, you also keep the mandatory consumer protection of that country, and you can bring a dispute to a court there.

Changes. We may update these terms. The version in force when you order applies to that order.

Version of 9 Oct 2026.